We are big on baby gifting and love to provide you with multiple options to suit your unique gifting requirements. You can browse our selection of ready-made gift sets, personalisable gift sets, or choose to build-your-own gift set with endless possibilities.

A ready-made baby gift set allows you to take the guesswork out of gifting by leaving most of the decision-making to us. Simply choose from our range of ready-made baby gift set options. The products, sizes, and colors included are pre-set and are not customizable or personalisable. Detailed information for what each of these gift sets includes can be found on the individual product pages.

This gift set comes luxuriously packaged in our sustainable and reusable bamboo keepsake gift box. Your paperless gift message will be delivered to your recipient via email or text the moment delivery occurs.

A personalised baby gift set allows you to ensure you’re including a favorite color, specific size, and create a unique touch by personalising an item with a special name. These gift set options are packaged inside our signature white luxurious gift boxes, complete with tissue paper, ribbons, and your heartfelt gift message handwritten inside the gift card of your choice.

Yes, for a customised gifting experience with endless possibilities, head to our build-a-gift section. Choose from any items included in our build-a-gift offering, including colours and sizes. Add options to personalise your carefully chosen items with a special name as you continue to build the gift set of your dreams. Next, decide how you’d like it packaged. Choose between our gorgeous reusable gift bag or our signature white luxurious gift box complete with tissue paper & ribbons. Your heartfelt gift message will be handwritten into the gift card of your choice.

Our DIY gift supplies are ideal for those planning on gifting in person. This flat package includes our signature retail bag, 2 pieces of branded tissue paper, a duck icon sticker for closure, as well as our ‘With Love’ gift card and envelope, allowing you to handwrite your heartfelt note inside. Choosing our DIY supplies enables you to access products across our entire store in your purchase and create a physical store purchasing experience packaged conveniently in the comfort of your own home. Additionally, pro tip: Prop up the additional sheet of tissue paper inside our retail bag for added flair.

While our ready-made baby gift sets do not cater for personalisation, you can add personalisation to specific products included in the personalised gift sets or build-a-gift section.

Yes, personalising items is not only reserved for gifting to loved ones. You can personalise any products available across our personalisable range. This can be done via the individual product pages, bypassing any gift packaging option requirements.

Please allow 1-2 additional business days to complete your personalisation before your order is dispatched. Our personalisation sessions run from Monday to Friday, excluding public holidays.

No. Personalisation services are only available to items in cart, purchased in our online store. You are unable to post items in that are received as a gifts, in request for personalisation.

Please ensure careful checking of the name and spelling before placing your order for personalised items, including the correct selection of thread color for embroidery. Once personalised, we cannot make changes. If you notice an error after placing your order, please reach out to our R&R Support team as soon as possible. We will make our best efforts to correct it before personalisation commences. If a redo is needed, new item and personalisation fees will apply.

Yes, although very rare, if there's a personalisation error such as misspelling a name or a handwritten gift card message differing from your order, please reach out to our R&R Support team as soon as possible. We will correct and re-issue the items within 7 days free of charge.

For certain gifting orders in Singapore, we may accommodate expedited delivery. However, 1-2 day personalisation lead times may still apply if required. You'll be responsible for any additional direct courier shipping fees incurred. Our standard local shipping takes 2-4 business days via our courier partner. If you need expedited delivery, please contact our R&R Support team before placing your order.

We do not currently accept self-collection of orders.

Your gift message will be handwritten inside our luxurious gift card and included with your gift set if ordered from our personalised gift set range or created in our build-a-gift offering.

If no message is provided, you'll receive a blank-inside gift card, assuming you'll write your own message upon receipt.

We can only accommodate alphanumeric characters, including numbers 0-9, letters A-Z (both upper and lowercase), and some common symbols like @, &, *, !, and #. Non-alphanumeric messages will be printed onto our gift cards.

Gift messages are limited to 450 characters (including spaces).

Paperless gift messages are exclusive to our ready-made baby gift set offering, packaged in sustainable and reusable bamboo keepsake gift boxes.

Paperless gift messages are sent to your giftee with our range of ready-made baby gift sets. Once the carrier attaches a tracking number to your order and updates the status to "delivered," our system automatically sends your gift message via text or email to your giftee.

If your gifting order has not been dispatched, we can assist with updating your gift card message. Please reach out to our R&R Support team for assistance.

Pre-wrapped gifts and personalised messages are available exclusively for our range of gift set offerings. Choose from ready-made baby gifts, personalised baby gift sets, or create your custom gift set in our build-a-gift section.

For items outside of these options intended for in-person gifting, you can include our DIY gift supplies at checkout. This package includes our signature retail bag, branded tissue paper, a duck icon sticker for closure, and our ‘With Love’ gift card and envelope for you to personalise.

Pro tip: Add an extra sheet of tissue paper inside the retail bag for added flair.

Yes. Official order invoices are included inside your order confirmation email. The PDF invoice is downloadable via the link provided.

Providing your gifting order has not been dispatched, we will be able to assist with updating your gift card message. Reach out to our R&R Support team who is here to help, as soon as possible.

If you have received a shipping confirmation email from us, we regret that we will be unable to make any changes to your recipient's contact information once your order has been dispatched.

Please ensure all details in your order are correct before placing it, and double-check the details received in your order confirmation email, especially if paying via your phone wallet.

Reach out to our R&R Support team who are here to help, as soon as possible. We will do what we can to assist.

Indicatively, regular orders are dispatched within 24 hours of order placement between Monday and Friday, excluding public holidays. If your order requires personalisation, please allow an additional 1-2 days lead time. You will receive a shipping confirmation email from us when your order has been dispatched.

During high volume sales events, orders may take a little longer to dispatch. We update our shipping timeframes at checkout to inform you of what to expect. Generally, sales orders may take between 3-7 days to dispatch.

For orders above SG$99, local standard shipping is free. Delivery time is approximately 2-4 business days after the order is dispatched.

For orders below SG$99, local standard shipping is SG$5. Delivery time is also approximately 2-4 business days after the order is dispatched.

During high volume sales events, orders may take a little longer to dispatch. We update our shipping timeframes at checkout to inform you of what to expect. Generally, sales orders may take 3-7 days to dispatch, with a delivery time of 2-4 business days.

There are two shipping options to Malaysia, depending on the speed you require your package.

Express: approximately 1-3 business days after the order is dispatched.

Economy Saver: approximately 3-7 business days after the order is dispatched.

Shipping pricing is dependent on the size of your order and will be clearly stated at checkout.

We offer worldwide shipping through DHL Express for a faster turnaround and seamless experience. Delivery times vary depending on the destination country. For accurate delivery estimates, you can refer to the carrier's website or contact them directly.

Please note that international shipments may undergo customs inspections, which could extend the shipping duration.

Shipping costs for international orders are determined by the size of your order and will be displayed clearly during the checkout process.

When you place an order on raphandremy.com via DHL Express carrier selection at checkout, all import duties and taxes are already included in the shipping charges. This means that you won't have to worry about any additional charges upon delivery or during customs clearance. However, if you choose the economy saver option for shipping to Malaysia, you may be responsible for paying import duties and taxes once the shipment reaches your country. Customs policies can vary, so it's a good idea to check with your local customs office for more information. Additionally, international shipments may be subject to cross-border inspections by customs authorities, which could affect shipping timeframes.

For local deliveries in Singapore, if you miss the delivery, our carrier will typically make up to two more attempts to deliver your package over the following days. After that, the package will be returned to us. You can also contact the carrier provided in your tracking link for more information and updates by providing your tracking number and contact details.

For international deliveries, you will receive instructions on the next steps from DHL.

If you need further assistance with any of the above, feel free to reach out to our R&R Support team.

First, double-check that the shipping address provided in your order is correct. Then, contact the carrier provided in your tracking link directly for further information and to make any necessary updates, providing your tracking number and contact details.

If you need additional assistance with any of the above, don't hesitate to reach out to our R&R Support team, who are here to assist you.

If your order is marked as delivered but you haven't received it, there are a few steps you can take. First, contact the shipping carrier directly, providing your tracking number and contact information. Alternatively, you can reach out to our R&R Support team, and we will liaise with the carrier on your behalf.

Before contacting us or the carrier, make sure to check with all members inside your residence and your close surrounding premises to ensure the package wasn't delivered nearby. Carriers often take photo evidence of deliveries, which we can request as a first step. If the carrier has issued a delivery notification in error, we will ensure you are kept updated and that you receive your parcel.

For certain gifting orders only, we may be able to accommodate expedited assistance in delivery to you or your giftee. However, 1-2 day personalisation lead times may still apply, and you will be responsible for any additional direct courier shipping fees incurred. Before placing your order, reach out to our R&R Support team who are here to help.

For international orders, we use DHL Express to provide you with the fastest service possible.

We can’t guarantee firm delivery dates or times as the schedules are set by our third-party carriers. We recommend reviewing our indicative dispatch, shipping, and delivery timeframe information before placing your order. If you require an express gifting service, refer to the question "Do you provide express delivery for last-minute orders?" above.

We do not currently offer self-collection for any orders.

Yes, we ship worldwide using DHL Express. If you encounter any difficulties while checking out with an international address, please contact our R&R Support team for assistance.

You can directly contact the shipping carrier by providing your tracking number and contact information. Alternatively, you can reach out to our R&R Support team, and they will assist you by liaising with the carrier on your behalf.

You can track your order using the tracking link provided in your shipping confirmation email. This link allows you to monitor the delivery progress with our third-party carriers online.

If your tracking number isn't working, please reach out to our R&R Support team for further assistance. They are available to help you with any issues or questions you may have regarding your order.

The tracking information for your order will be updated by our third-party carrier at various stages, including upon pick up, during transit, and upon delivery.

Your order may be partially fulfilled if items are being prepared and dispatched from two different locations. This could result in split shipments, where you will receive two shipping notification emails with unique tracking numbers. Rest assured, you will only be charged one shipping fee, if applicable, and standard shipping timeframes apply to both fulfillments. 

Personalised orders & gifts will be shipped from a separate location.

When returning items for a refund, please note that a SG$8 restocking fee will be deducted. However, it's important to mention that no restocking fee is deducted for exchanges or store credit exchange (excluding original postage shipping charges) or in the event of defective or incorrect orders received.

• Items that have been worn, washed, stained, or damaged
• Items without the original tags and packaging
• Teething range for hygiene purposes
• E-Gift cards and store credit
• Items received as a gift (unless the item is found to be defective)
• Gift packaging and gift cards
• Personalised items
• Final sale items (unless you have received an incorrect order or defective item)

Yes. All items purchased during a sale period at a discounted rate are classified as final sale.

All items purchased during a sale period at a discounted rate are considered final sale.

Final sale items cannot be returned or exchanged, unless you have received an incorrect item or your item has arrived in defective condition. If this is the case, please head to our “incorrect order” or “defective item” section for more information and visit our returns portal to start the process.

If you have received an incorrect item, please notify us within 2 days of delivery. Returns must be initiated in our returns portal. Once our team has approved and provided a free return label, the item must be shipped back within 30 days. We will mail out the correct item free of charge once we have received your item back.

Please ensure that:

• Items must be unworn and unwashed, free of any stains, odors, tears, or snags.
• Any returned items must be in “sellable condition” with the original tags still attached.
• Items must be returned in the original packaging, which must be in the original condition, including branded bags and boxes (you don’t need to return the original mailing bag or mailing carton, although we do encourage reusing these materials where possible).
• We reserve the right to reject return claims that do not meet our criteria or fall outside of our return timeframes.

No restocking fee is charged if you have received an incorrect order. If the replacement piece is no longer in stock, store credit or a refund will be issued.

If you believe you have received a defective item, please notify us within 2 days of delivery. Returns must be initiated in our returns portal. Once our team has approved and provided a free return label, the item must be shipped back within 30 days.

Please ensure that:

• Items must be unworn and unwashed with the original tags still attached.
• Items must be returned in the original packaging, which must be in the original condition, including branded bags and boxes (you don’t need to return the original mailing bag or mailing carton, although we do encourage reusing these materials where possible).
• We reserve the right to reject return claims that do not meet our criteria or fall outside of our return timeframes.

Exchange: For a one-to-one exchange on the item, you will receive free exchange shipping.

Return & Refund: You will be eligible for a refund, excluding original shipping charges. (Not applicable to items received as a gift, see ‘Can I return or exchange items I have received as a gift?’ section.) If the replacement piece is no longer in stock, store credit or a refund will be issued.

No restocking fee is applicable.

We offer exchanges for eligible items within 30 days from the date of purchase on local and international orders. However, not all items are eligible for exchange. Please refer to the “Non-returnable items” and “Can I return a sales item?” sections to learn more about returns on items purchased at a discounted rate.

To initiate an exchange:

• Visit our returns portal and initiate the exchange request within 30 days of receipt of your order confirmation email.
• Ensure that the items are unworn and unwashed, free of any stains, odors, tears, or snags.
• Ensure that any returned items are in “sellable condition” with the original tags still attached.
• Return the items in the original packaging, which must be in the original condition, including branded bags and boxes (you don’t need to return the original mailing bag or mailing carton box, although we do encourage reusing these materials where possible).
• We reserve the right to reject exchange requests that do not meet our criteria or fall outside of our return timeframes.

You will be responsible for return and forward shipping charges.

To initiate a return or exchange, please follow these steps:

1. Read and understand our returns and exchanges policies.
2. Head to our returns portal to begin the process.
3. If you require additional support or have any questions, feel free to reach out to our R&R Support team, who are here to assist you.

You can only return or exchange items received as gifts if they are defective. Please refer to the "defective item" section for further details. Note that not all items are eligible for return or exchange; kindly review our "non-returnable items" section for more information.

Returns & Exchanges: We accept returns for 30 days from the date of purchase for both local and international orders.

Incorrect Orders & Defective Items: If you've received an incorrect or defective item, please notify us within 2 days of delivery. Returns for these items must be shipped back within 30 days.

Please note that we reserve the right to reject return claims that do not meet our criteria or fall outside of our return timeframes.

• Items must be unworn and unwashed, free of any stains, odors, tears, or snags.
• Any returned items must be in "sellable condition" with the original tags still attached.
• Items must be returned in the original packaging, which must be in the original condition, including branded bags and boxes. (You don’t need to return the original mailing bag or mailing carton box, although we do encourage reusing these materials where possible.)
• We reserve the right to reject return claims that do not meet our criteria or fall outside of our return timeframes.

Please allow up to 10 business days to receive funds credited back to the payment method used to place your order. If you require further assistance, reach out to our R&R Support team, who are here to help.

You can join by simply creating an account. If you already have an account with us, you will be able to access your rewards and check your balance after logging in at the R&R Rewards page.

You can earn points for following us on social media, referring friends, making purchases and more. Please refer to our R&R Rewards page to learn more.

You can simply redeem your points for a voucher in the “Rewards” section of your account after logging in. Points are non-transferable or redeemable for cash.

You can redeem your vouchers in our official online store only, where you have signed up for your account.

Your points and tier status can be viewed as soon as you login to your account. It will also show if you have any pending points.

Customers are placed into tiers, Insider, Loyalist & VIP, based on total spend over the last 12 months. You will earn points and unlock rewards, based on your tier level.

Approved: These points can be redeemed immediately.

Pending: These points need to be verified before you can redeem them.
This typically applies to purchases and referrals. A 30-day pending period applies once you place your order, and will be credited to your account upon items kept. If in doubt, please contact our customer care team.

Cancelled: These points will not be added to your account.

For example,
this will happen if you cancel a purchase (the points will change from pending to cancelled).

Yes, purchases made up to 1 month prior to you creating a loyalty account will count towards your rewards points balance.

Points will be credited to your account after a 30-day pending period once you place your order.

Share your unique link with friends! When your friend places their first order of $60+, we will gift them $10 off their first order and gift you 400 points, for each friend that completes their purchase via your referral link. Points will pend until order is received and kept.

The offer and voucher code will be displayed when your friends visit our online store, via your referral link.

You will receive points from referring a friend after our 30-day
approval period once they complete their purchase. These codes can be used by new customers only.

Yes, you must have at least $60 worth of items in your cart in order for the discount to be applied and for the advocate to receive 400 points. 

Please email our R&R Support team with your voucher code so we can return your points back.

A 30-day point pending period applies once you have placed your order and in the event of exchange orders placed. After this time, your points will become approved and available for use inside your rewards account, for items kept.

Returns for refund:
Reward points will be cancelled for items returned for refund

Returns for store credit:
Reward points are kept and will become approved and available after point pending period

Returns for exchange (same value item):
Reward points are kept and will become approved and available after point pending period

Returns for exchange (higher value item):
Reward points are kept and additional points will be applied to your account based on the top-up value.

Your points expire after 12 months if left un-redeemed. You will also receive a points expiring notice email 14 days before your points expire.

You may only use one claimed
reward voucher per transaction. You may use your claimed rewards in conjunction with other product, order and shipping discounts.

Yes, every purchase made on our website contributes to our Grow Bamboo Initiative, which involves planting bamboo to promote reforestation globally. This initiative empowers local communities and economies while fostering environmental sustainability.

Yes, we prioritise environmental responsibility by sourcing our packaging materials from FSC-certified forests and utilising recycled, compostable, and biodegradable materials. The Forest Stewardship Council (FSC) sets rigorous standards for sustainable forestry practices globally, ensuring our packaging aligns with environmentally-friendly, socially responsible, and economically viable principles.

Yes, bamboo is an incredibly sustainable resource for several reasons. It releases 35% more oxygen than trees and absorbs carbon dioxide, making it an effective carbon sink. Bamboo grows rapidly, with some species growing over 1 meter per day, and it does so without the need for fertilisers or pesticides. Additionally, bamboo requires significantly less water to grow compared to other crops like cotton, making it a more environmentally friendly choice. Overall, bamboo is a self-sufficient and responsible crop that contributes positively to the environment.

Our products are crafted with care to ensure they are safe for children. Our inks and dyes are environmentally-friendly, non-toxic, and free from AZO, phthalates, and metals. This ensures that no harmful chemicals come into contact with or are absorbed into children's skin, and it also minimises negative environmental impacts.

Local currency is applied to the market you are shipping to.

Yes, it is safe. If you purchase a product from us, your credit/debit card information is not held by us. It is securely collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.

You will receive an order confirmation email from us immediately after placing your order. If you have not received it, please double-check the email address given is correct and also check your junk/spam or hidden folders inside your email account. Reach out to our R&R Support team who are here to help, as soon as possible.

Here are some steps you can take:

1. Check that you are attempting to make payment by an accepted payment method in our online store.
2. Ensure you have the correct funds in your associated payment account.
3. Make sure your name and billing information match your payment account.
4. Try placing the order from a new/refreshed browser or incognito window to ensure it’s not a cache/browser history-related issue.

If you need further assistance, reach out to our R&R Support team who are here to help.

You can log into your account online to edit your personal account information, such as your shipping address and contact particulars. If you require assistance to update your contact information in your account, reach out to our R&R Support team who are here to help.

Reach out to our R&R Support team immediately. We are here to help you if you suspect there has been unauthorized access to your account.

Best practices for securing your account include ensuring that you are the only person who knows your password. We recommend:

1. Regularly updating your passwords with strong, unique passwords.
2. Avoiding the reuse of the same password across multiple websites and platforms.
3. Ensuring you log out of your account after each use.
4. Remaining alert to suspicious links and attempts to solicit personal information from you. We will never request your password.

If you believe your account has been compromised, reach out to our R&R Support team immediately.

To change your password, please follow these steps:

1. Go to the account login page.
2. Select "forgot your password."
3. We'll send you an email with instructions on how to reset your password.
4. If you do not receive this email, please check your junk/spam or hidden folders inside your email account.

If you need further assistance, reach out to our R&R Support team who are here to help.

If you do not wish to receive marketing communications from us, you can unsubscribe in the following ways:

Click the ‘unsubscribe’ link in any email marketing message from us.

Contact our R&R Support team who are here to help, and they will assist you with unsubscribing from marketing communications.

In most cases, yes, depending on the complexity of your logo. We will be happy to discuss your personalisation requirements across our range of customisable products to meet your corporate gifting needs.

Reach out to our R&R Support team, who are here to assist you with your corporate order inquiries. They will connect you with our sales department.

Yes, our MOQs start at 50 pieces per SKU. If you are interested in a smaller order, we may still be able to assist. Please contact our R&R Support team, who are available to help. They will connect you with our sales department.

Yes, we can support international corporate gifting orders. Please reach out to our R&R Support team for assistance. They will connect you with our sales department.

You can find a list of our stockist partners here to shop the RAPH&REMY® experience in person. Do note that our stockist partners do not carry our entire range and item inclusions may differ store-to-store. If you’d like to view a specific product in person, best to call the store ahead of time, to ensure it’s availability.

Items purchased from our stockist partners or alternate online platforms must be returned or exchanged through the respective seller's return or exchange process. Our returns portal is only applicable for purchases made directly on raphandremy.com using your unique numeric order number (e.g., #22000) to initiate the process. If you need assistance, please contact the seller or platform where the item was purchased.